Multiple instances unavailable due to database connection errors

We experienced an issue with Contact Center AI Platform beginning at Sunday, 2024-03-24 02:59 US/Pacific. The issue has been resolved for all affected users as of Sunday, 2024-03-24 11:07 US/Pacific. When the issue was occurring, the customers were getting "application errors" when trying to contact the Contact Center and were not being redirected to the IVR. When trying to login into CCAI, users would default to “offline status” and unavailable. We thank you for your patience while we worked on resolving the issue.

Summary: CCAI Platform instances are partially or fully unavailable Description: We are experiencing an issue with Contact Center AI Platform. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2024-03-25 04:56 US/Pacific with current details. Diagnosis: Customers are getting "application errors" when trying to contact the Contact Center and are not being redirected to the IVR. When trying to login into CCAI users default to “offline status” and unavailable Workaround: None at this time.