Chronicle Security users in Europe may have experienced an increased latency.

The issue with Chronicle Security has been resolved for all affected users as of Thursday, 2023-11-16 10:49 US/Pacific. We understand that this issue has impacted your ability to access and use our services, we deeply appreciate your patience and cooperation while we worked to mitigate the issue. We take pride in providing our customers with a reliable and highly available service, Please rest assured of the fact that we are committed to doing everything we can to prevent issues like this from happening in the future. Thank you for choosing us.

Summary: Chronicle Security users in Europe can observe increased latencies Description: We are experiencing an issue with Chronicle Security beginning on Wednesday, 2023-11-15 23:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2023-11-16 11:00 US/Pacific with current details. Diagnosis: Chronicle Security users in Europe can observe increased latencies with accessing UDM normalized data (delays up to 4 hours). Workaround: None at this time.

Summary: Chronicle Security users in Europe can observe increased latencies Description: We are experiencing an issue with Chronicle Security beginning on Wednesday, 2023-11-15 23:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2023-11-16 09:00 US/Pacific with current details. Diagnosis: Chronicle Security users in Europe can observe increased latencies with accessing UDM normalized data (delays of ~10 hours). Workaround: None at this time.