Cloud Console customers trying to get support via chat may experience higher latency or errors.

The issue with Google Cloud Console, Google Cloud Support has been resolved for all affected users as of Monday, 2025-01-06 11:45 US/Pacific. Only a few chat instances were impacted during the incident. We thank you for your patience while we worked on resolving the issue.

Summary: Cloud Console customers trying to get support via chat may experience higher latency or errors. Description: We are experiencing an issue with Google Cloud Console and Cloud Support. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-01-06 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Users reaching out to support may experience higher latency responses or no response at all Workaround: Users can create support cases instead of interacting through chat.