Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access

The issue with Backup and DR has been resolved for all affected users as of Thursday, 2023-09-28 23:46 US/Pacific. We thank you for your patience while we worked on resolving the issue.

Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2023-09-29 09:00 US/Pacific. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.

Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Our engineering team has identified a root cause and is working on identifying a mitigation for the issue. The mitigation is expected to complete by Thursday, 2023-09-28 15:45 US/Pacific. We will provide an update by Thursday, 2023-09-28 16:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.

Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Our engineering team has identified a root cause and is working on identifying a mitigation for the issue. The mitigation is expected to complete by Thursday, 2023-09-28 14:15 US/Pacific. We will provide an update by Thursday, 2023-09-28 14:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.

Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: Our engineering team has identified a root cause and is working on identifying a mitigation for the issue. We will provide an update by Thursday, 2023-09-28 12:45 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: - Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.

Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: We are experiencing an intermittent issue with Backup and DR management console beginning at Monday, 2023-09-25 17:12  US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2023-09-28 11:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Affected users will see an error "The Token's Signature resulted invalid when verified using the Algorithm: SHA256withRSA" when trying to access the management console UI. Any ongoing or scheduled backup and recovery jobs are not impacted. Workaround: None at this time.

Summary: Google Cloud Backup and DR service is experiencing intermittent issues with management console UI access Description: We are experiencing an intermittent issue with Backup and DR management console beginning at Monday, 2023-09-25 17:12  US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2023-09-28 10:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Affected users are having intermittent issues with accessing Google Cloud Backup and DR management console UI. Workaround: None at this time.