Google Cloud MINOR

We've received a report of an issue with Document AI in us multiregion

December 4, 2023 · 07:21 AM UTC – 11:03 AM UTC · Duration: 3h 42min

Affected Services

Document AICloud Machine Learning

Timeline

11:03 AM
The issue with Document AI has been resolved for all affected projects as of Monday, 2023-12-04 03:03 US/Pacific. We thank you for your patience while we worked on resolving the issue.
10:19 AM
Summary: We've received a report of an issue with Document AI in us multiregion Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2023-12-04 03:30 US/Pacific. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time.
09:34 AM
Summary: We've received a report of an issue with Document AI in us multiregion Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2023-12-04 02:30 US/Pacific. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time.
09:06 AM
Summary: We've received a report of an issue with Document AI in us multiregion. Description: We are experiencing an issue with Document AI. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2023-12-04 02:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time.
08:23 AM
Summary: We've received a report of an issue with Document AI in us multiregion Description: We are experiencing an issue with Document AI. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2023-12-04 01:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time.