Google Cloud MAJOR

Significant packet loss on Cloud Interconnect in europe-west2 for some customers.

August 6, 2021 · 10:38 AM UTC – 11:38 AM UTC · Duration: 1h

Affected Services

Google Cloud NetworkingHybrid Connectivity

Timeline

11:38 AM
This incident with Cloud Networking was initially triggered by our internal monitoring systems. There is a current incident running for this issue please ref: https://status.cloud.google.com/incidents/oNMgU4ZjJFCiFTfeMyDX
11:28 AM
Summary: Significant packet loss on Cloud Interconnect in europe-west2 for some customers. Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2021-08-06 04:15 US/Pacific. Diagnosis: Visible, near 100% packet loss on Cloud Interconnect. Workaround: Fail over to other Cloud regions.
11:02 AM
Summary: Significant packet loss on Cloud Interconnect in europe-west2 for some customers. Description: We believe the issue with Cloud Interconnect is partially resolved. We will provide an update by Friday, 2021-08-06 03:45 US/Pacific with current details. Diagnosis: Visible, near 100% packet loss on Cloud Interconnect. Workaround: Fail over to other Cloud regions.
10:41 AM
Summary: Significant packet loss on Cloud Interconnect in europe-west2 for some customers. Description: We are experiencing an issue with Cloud Interconnect beginning at Friday, 2021-08-06 01:55 US/Pacific. We're seeing significant packet loss on Cloud Interconnect in europe-west2 for some customers. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2021-08-06 03:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Visible, near 100% packet loss on Cloud Interconnect. Workaround: Fail over to other Cloud regions.