Google Cloud MINOR
Global: High Memory Issues on GCE Windows VMs using Google Cloud Ops Agent >= 2.27.0
April 11, 2023 · 11:28 PM UTC – 03:20 AM UTC · Duration: 51h 52min
Affected Services
Google Compute Engine
Timeline
03:20 AM
The issue with Google Cloud Ops Agent has been resolved for all affected users as of Thursday, 2023-04-13 19:05 US/Pacific.
Affected customers should upgrade to the latest Google Cloud Ops Agent release 2.30.0 which includes the fix for this issue. Instructions are available: https://cloud.google.com/monitoring/agent/ops-agent/installation#upgrade
We thank you for your patience while we worked on resolving the issue.
11:04 PM
Summary: Global: High Memory Issues on GCE Windows VMs using Google Cloud Ops Agent >= 2.27.0
Description: Mitigation work is currently underway by our engineering team and they are currently validating the fix.
We will provide more information by Friday, 2023-04-14 17:00 US/Pacific..
Diagnosis: Customers impacted by this issue may observe high memory usage with GCE Windows VMs using Google Cloud Ops Agent versions >= 2.27.0.
Workaround: Affected customers should downgrade to version 2.26.0. Instructions are available: https://cloud.google.com/stackdriver/docs/solutions/agents/ops-agent/troubleshoot-run-ingest#high_memory_usage_on_windows_vms_versions_2270_and_newer
11:28 PM
Summary: Global: High Memory Issues on GCE Windows VMs using Google Cloud Ops Agent >= 2.27.0
Description: We are experiencing an issue with Google Compute Engine Windows VMs using Google Cloud Ops Agent beginning on Thursday, 2023-02-23 14:14 US/Pacific.
Our engineering team is working on a fix and verifying it addresses the issue.
We will provide an update by Friday, 2023-04-14 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: Customers impacted by this issue may observe high memory usage with GCE Windows VMs using Google Cloud Ops Agent versions >= 2.27.0.
Workaround: Affected customers should downgrade to version 2.26.0. Instructions are available: https://cloud.google.com/stackdriver/docs/solutions/agents/ops-agent/troubleshoot-run-ingest#high_memory_usage_on_windows_vms_versions_2270_and_newer