Google Cloud MINOR
GCP Support Case Creation failure
May 24, 2024 · 07:42 AM UTC – 07:44 AM UTC · Duration: 2min
Affected Services
Google Cloud Support
Timeline
07:44 AM
The issue with Google Cloud Support has been resolved for all affected users as of Thursday, 2024-05-23 23:00 US/Pacific.
We thank you for your patience while we worked on resolving the issue.
07:42 AM
Summary: GCP Support Case Creation failure
Description: We experienced an issue with Google Cloud Support beginning on Thursday, 2024-05-23 22:20 US/Pacific. A small set of GCP customers were unable to create support cases between 22:20 and 23:00 US/ Pacific.
Our engineering team investigated and mitigated the issue on Thursday, 2024-05-23 23:00 US/Pacific.
We will provide an update by Friday, 2024-05-24 00:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: Customers impacted by this issue would have observed failures while creating support cases during this period. Affected customers can now retry case creation.
Workaround: None at this time.