Google Cloud MAJOR

Issue with Dialogflow CX, Dialogflow ES, Agent Assist

March 20, 2024 · 08:41 PM UTC – 08:55 PM UTC · Duration: 14min

Affected Services

Dialogflow CXAgent AssistDialogflow ESCloud Machine Learning

Timeline

08:55 PM
We experienced issues with Agent Assist, Dialogflow CX, Dialogflow ES beginning at Wednesday, 2024-03-20 09:58 US/Pacific. The issue impacted streaming data plane traffic (StreamingAnalyzeContent / StreamingDetectIntent) are returning internal or unavailable errors. The issue has been resolved for all affected users as of Wednesday, 2024-03-20 11:40 US/Pacific. We thank you for your patience while we worked on resolving the issue.
08:41 PM
Summary: Issue with Dialogflow CX, Dialogflow ES, Agent Assist Description: We are investigating a potential issue with Agent Assist, Dialogflow CX, Dialogflow ES. We will provide more information by Wednesday, 2024-03-20 13:30 US/Pacific. Diagnosis: Customers impacted by this issue may see may see internal or unavailable errors while using streaming APIs (StreamingAnalyzeContent, StreamingDetectIntent). Workaround: None at this time.