Google Cloud MINOR
Support case comments may not be viewable in Cloud Console
December 13, 2024 · 12:21 PM UTC – 06:28 PM UTC · Duration: 6h 7min
Affected Services
Google Cloud Support
Timeline
06:28 PM
The issue with Google Cloud Support has been resolved for all affected projects as of Friday, 2024-12-13 10:14 US/Pacific.
We thank you for your patience while we worked on resolving the issue.
06:15 PM
Summary: Support case comments may not be viewable in Cloud Console
Description: Mitigation work is still underway by our engineering team.
We do not have an ETA for mitigation at this point.
We will provide more information by Friday, 2024-12-13 11:00 US/Pacific.
Diagnosis: Customers may be unable to view comments and updates for support cases in Cloud Console.
Workaround: Customer can try refreshing the page as a potential workaround.
05:30 PM
Summary: Support case comments may not be viewable in Cloud Console
Description: Mitigation work is currently underway by our engineering team.
We do not have an ETA for mitigation at this point.
We will provide more information by Friday, 2024-12-13 10:30 US/Pacific.
Diagnosis: Customers may be unable to view comments and updates for support cases in Cloud Console.
Workaround: Customer can try refreshing the page as a potential workaround.
05:16 PM
Summary: Support case comments may not be viewable
Description: Mitigation work is currently underway by our engineering team.
We do not have an ETA for mitigation at this point.
We will provide more information by Friday, 2024-12-13 10:00 US/Pacific.
Diagnosis: Customers may be unable to view comments and updates for support cases.
Workaround: Customer can try refreshing the page as a potential workaround.